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MEDICARE ADVANTAGE PATIENT OUTREACH CALLS
In our efforts to continually support your clinic, Transcend is working closely with call center resources to reach out to Humana Medicare Advantage patients who have not been in for a recent visit. The purpose of these calls is to encourage your patients to schedule a visit with their doctor.
Here are some important facts that might be helpful to your office:
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Caller ID will list “Transcend” as the caller
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Calls will come from a “502” area code |
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Patients interested in scheduling an appointment will be warm transferred directly to the doctor’s office |
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If the office is unavailable, a voicemail will be left. Return call should be made by close of business by the doctor’s office |
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You may get questions from your patients that they’ve received phone calls from Transcend. An appropriate response could be, for example, “Yes we work with Transcend to schedule our patients. Did you get an appointment scheduled or can I schedule you for an appointment?” |
If you have any questions, please contact [name] at [number]/[email].
Thank you,
Your Transcend Team
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